Connection lost when downloading mail

09 Sep 2010

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	Connection lost when downloading mail

Solution Symptom: CM starts downloading messages and the connection is closed by the server every time.

Solution: this is normally due to a problem where your ISP\'s mail server has allowed in a corrupted email message. Everytime you try to download it, your ISP\'s server closes the connection.

The solution is to use the \"Advanced\" feature in the email accounts dialog to get a direct list of all the emails on your server - you should then DELETE the first message and then try retrieving mail normally.

Steps:
1) Options | Email accounts
2) Select the account in question
3) Click the \"Advanced\" button
4) There will be a delay while the message headers are downloaded.
5) Select the first message and press DELETE
6) After another delay, you should be able to click OK to close everything

Retrieve your mail again normally.

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Created On:

25 Sep 2004 12:16 PM

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