Senders are not being approved when I send them an email

09 Sep 2010

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	Senders are not being approved when I send them an email

Solution When you send an email message out, ChoiceMail One will detect it and will normally add the recipient in your message to the whitelist so that your recipient is not challenged when he or she replies to you.

For this process to work, there are three important requirements

1) Your email client's outgoing (SMTP) server needs to be set to localhost
2) You need to set the appropriate preferences in ChoiceMail One
3) ChoiceMail needs to recognize your outgoing FROM address

The first two items above are normally configured properly by default. However, if you happen to be sending email messages out using a reply address (FROM) that ChoiceMail One does not know about, then it will not auto-approve the email addresses in the TO, CC, or BCC fields of those messages.

There are two ways that ChoiceMail One is aware of your own email addresses.

1) Through POP3 addresses
2) Through the Aliases option

Take a look at your account settings in your email application and note what email address is specifed as YOUR address. Then go to ChoiceMail and check the POP3 accounts (Options | EMail accounts) and the aliases (Options | Preferences | Aliases and Mailing lists) and make sure that your email address appears in one of those places.

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26 Jun 2004 05:04 AM

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