09 Sep 2010 
DigiPortal Software Support Center » Knowledgebase » The shopping cart system won't let me upgrade to ChoiceMail One 3.x, to submit a ticket, reply or view your tickets, please login or register first.
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 The shopping cart system won't let me upgrade to ChoiceMail One 3.x
Solution Symptom: When you tried to upgrade to ChoiceMail One 3.x, the system would not validate you.

Solution: You must use the email address and last name that were used when you first purchased a ChoiceMail license. If you are then entitled to upgrade at a reduced price, you will be able to enter your current email address (if it has changed) during the order process.


On a separate note, if you are using a software firewall, please remember to make sure that you give ChoiceMail full client and server priviledges. One of the most heard complaints we hear when upgrades fail is due, not to ChoiceMail, but to a firewall program that did not correctly notify you that a program changed and just silently started blocking it.

If you are using CMO 1.x it may happen that your email address will not be recognized. In that case - please submit a support ticket with your full information and your old usercode/key.

Article Details
Article ID: 126
Created On: 13 Mar 2005 08:09 AM

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