 | I'm not receiving mail from some people who are on my whitelist |  |
 | We have received a number of complaints from users who thought ChoiceMail was blocking mail from whitelisted senders. We have investigated each of these situations and in every case we have found that the problem is that the user’s Internet Service Provid |
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| Connection lost when downloading mail | |
| Symptom: CM starts downloading messages and the connection is closed by the server every time.
Solution: this is normally due to a problem where your ISP\'s mail server has allowed in a corrupted email message. Everytime you try to download it, your IS |
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| Retrieving mail from specific accounts | |
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If you want to retrieve email from a particular POP3 account in ChoiceMail, then you create an account in your email program to communicate specificially with that POP3 account. The USERNAME that you enter in your email program is a combination of the C |
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| Mail appears to be available but nothing is retrieved |  |
| Symptom: although most email is being retrieved fine, you are finding that ChoiceMail continues to indicate that a few emails are available yet they are never being received and you cannot see them in the message previewer. The system icon is also flashin |
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| Emails to my virtual addresses are not coming through | |
| The most likely cause of this problem is that you do not have the correct email address configured in your online account on our server. Please login to your account
http://www.digiportal.com/accountlogin.html
and check your email settings |
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| Determine why a message came through | |
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From time to time, we receive a
"bug" report where a user feels that spam has managed
to get through ChoiceMail |
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| Determine why a message was deleted | |
| If a message you expected to receive was deleted, you can easily determine why.
Open the junkbox and find the deleted message. The far right hand column of the junkbox indicates the reason why the message was deleted.
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| How can I receive mail on my blackberry, Treo, or other wireless PDA | |
| Symptom - you are running ChoiceMail One on your desktop. You also have a wireless PDA such as a Blackberry, Treo, Palm Tungsten, or pocket PC or you are trying to retrieve mail through a web browser or some other email program while travelling. You find |
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| ChoiceMail deletes messages that I sent to myself | |
| Symptom: I sent a message to myself but ChoiceMail deleted it, and the reason it gives is
Forged self message
Solution:
If you try to send a message from your own email address but by using some other email connection that is not being monitor |
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| How to bring webmail into your pop3 client | |
| We have created a tutorial about webmail and how to setup forwarding to access yahoo and hotmail. No fowarding is needed to setup aol and gmail as they can be setup as pop3 accounts for free. Just click on the link below to access the tutorial.
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Pay Per Incident Phone Support Option available. 
