 | Senders are not being approved when I send them an email |  |
 | When you send an email message out, ChoiceMail One will detect it and will normally add the recipient in your message to the whitelist so that your recipient is not challenged when he or she replies to you.
For this process to work, there are three imp |
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| People on my whitelist are receiving challenges |  |
| This problem is resolved in ChoiceMail 2.6 which is now available on our website.
Please visit
http://www.digiportal.com/support/choicemail/downloads.htm
to get this update.
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| I am not receiving any responses to challenges | |
| Symptom: Registration requests are not being received or are being deleted by ChoiceMail. You can see this by checking the activity logs (View | Activity logs)
Solution: Please make sure you are running the latest version of ChoiceMail, which is availa |
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| ChoiceMail stopped sending out challenges | |
| Symptom:
Choicemail has stopped sending out registration requests to unknown senders - it used to work fine - and I continue to be able receive messages from whitelisted senders with no problem
Solution:
Your ISP has probably changed their confi |
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| Creating your own challenge/response process | |
| If you do not wish to use the highly secure challenge/response process supported by our servers, you can configure ChoiceMail One to bypass our registration process and create your own email-based challenge/process.
There are two steps to doing this.
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| Challenges are not being sent out | |
| First, make sure that challenges are enabled.
Click on Options | Preferences to open the preferences dialog.
Click the first tab, called Settings. You will see two sub-pages, called General and Advanced, respectively. Click Advanced. At the bottom i |
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| The link is broken in a challenge | |
| If you are a trying to send a message to someone
whose emails are being protected by ChoiceMail, you must fill
in a form at a webpage with your reasons for wanting to contact
th |
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| Our server got blacklisted on RBL lists - we think ChoiceMail is responsible. | |
| Several RBL lists as they are called are known to create more problems than good. If you search for "rbl lists problems" for example - you will see what people have been going through as these lists are poorly implemented and often do not offer any spam p |
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| ChoiceMail Enterprise is sometimes not sending challenge messages out | |
| This article applies to ChoiceMail Enterprise only.
If you think that the challenge mail is not going out - please first make sure that both ChoiceMail services are running. If the SMTP Service (the bottom one on the ChoiceMail Control Panel) is not ru |
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| Enable SPF and Reverse DNS checks to eliminate challenges to unsuspecting parties | |
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To reduce or rather eliminate messages to forged addresses - particularly the ones where spammer pretends to be from somewhere else like Yahoo - you can simply switch on the ChoiceMail's built in SPF checks. If yahoo has their SPF records correctly publ |
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Pay Per Incident Phone Support Option available. 
