 | Invalid domain - error 501. 5.0.0 when testing SMTP connection |  |
 | Symptom: when testing your SMPT server, the test fails with the above mentioned error message. This problem can occur in all versions of ChoiceMail up to version 2.5. This issue will be addressed in the next update of ChoiceMail |
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| Database MDAC, JET corrupt |  |
| Symptom: when you run ChoiceMail, your POP3 accounts have disappeared - and there are no senders in any of your lists. You try to put your POP3 accounts back in but they get lost again.
You may be receiving strange errors popping up and inability to star |
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| Eudora won't download mail from ChoiceMail One | |
| (This problem is an issue only in versions of ChoiceMail older than version 2.5)
If you have a very old version of Eudora, OR if you have a recent version of Eudora that was installed over an old version, you may run into a problem where Eudora will no |
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| How to configure Mozilla to work with ChoiceMail | |
| Complete information for configuring Mozilla to work with ChoiceMail can be found here. |
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| How do I download and reinstall ChoiceMail One again? | |
| The latest version of ChoiceMail One can always be downloaded again from our
downloads page. Simply visit our main website and click on the "Downloads"
menu in the navigation |
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| Installer claims an email app is running but you can't find it | |
| The most likely possibility is that you have Outlook running as a background task. Open your task manager and look at the list of processes running on your machine (you might want to sort the list by name).
Look for a process called Outlook and kill it |
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| Loader error: The procedure entry point CreateWaitable TimerA could not be loaded in the dynamic link library KERNEL32.DLL | |
| This error occurs only on Windows 95 machines. As indicated in our minimum requirements, DigiPortal Software does not officially support Windows 95 and cannot answer any technical questions on this combination.
We are informed by some customers that th |
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| Trial expired prematurely | |
| We sometimes receive reports that the trial version of ChoiceMail One has expired prematurely. This typically happens if ChoiceMail One determines that the system date has changed beyond the available 14 days.
There is a known bug in some versions of M |
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| ChoiceMail continuously tells you that it appears that you are running it for the first time | |
| Symptom: Even though you have completed the setup wizard, ChoiceMail restarts and then asks you to run the wizard again:
Solution: As far as we can tell, this problem is actually due to some other process on your computer preventing ChoiceMail from wri |
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| How do I switch to a new ISP and make ChoiceMail work again | |
| If you are using 2.52 or better, you should perform the following steps
1) Run the setup wizard in ChoiceMail
2) Get to the point where it displays what email addresses are being protected
3) Move those addresses to the left window so as to unprotect |
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| How to transfer your ChoiceMail settings to a new machine | |
| 1) Copy all the email account settings from the email program on your old machine to the email program on your new machine. Make sure you copy all fields exactly, paying particular attention to the username on each account (which will normally be a combin |
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| Izymail gateway expired but I have a registered copy of ChoiceMail 2.0 | |
| If you get a dialog indicating that the IzyMail gateway 30-day trial period has expired, yet you have a retail copy of ChoiceMail One version 2.0, then the most likely cause of this problem is that something on your system prevented ChoiceMail One from re |
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| How to uninstall ChoiceMail One manually | |
| If you need to uninstall ChoiceMail One and the uninstaller fails for some reason, you can perform the following simple steps to remove ChoiceMail from your system
1) Make sure you have quit ChoiceMail completely (Click Actions | Exit) from the |
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| Using ChoiceMail with CompuServe | |
| According to CompuServe, CompuServe Classic supports POP3 and you should use that mode with ChoiceMail.
Please see the following URL on CompuServe's website for more information on how to configure your CompuServe account.
http://webcenters.compuser |
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| I cannot register ChoiceMail with my new 3.x license | |
| The possibilities are:
1) You did not download a ChoiceMail 3.x installer and are trying to use the new usercode and key with an older ChoiceMail product.
2) You are trying to use your OLD usercode and registration key with the new version.
3) M |
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| How do I access my usercode and registration key? | |
| If you have a retail version of ChoiceMail One version 2.x or greater, you can retrieve your user code and registration key by following the instructions below:
1) Click on Help | About
2) On the top left of the splash screen, you should see your us |
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| How to configure GMAIL to work with Choice Mail | |
| to configure your gmail account to work with choice mail you have to follow the following steps.
Open the link http://mail.google.com/support/bin/answer.py?answer=13276
select either the automatic (recomended) or the manual configuration
follow t |
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| How do I switch from ChoiceMail Free to ChoiceMail One | |
| If you are running the free version of ChoiceMail, and you want to switch to ChoiceMail One all you have to do is simply download ChoiceMail One Trial from our website and install it directly over your existing free version. Do NOT install it in a differe |
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| ! Some mail not retrieved after upgrade to v4 | |
| The problem is that your usernames are not set up correctly.
Please read my answer carefully in full before you follow a set of instructions. You will have two choices depending on how your account is set up at this point.
Option #1
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For |
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Pay Per Incident Phone Support Option available. 
